RISE & SHINE RETREATS LLC values your privacy. This Privacy Policy explains how we collect, use, protect, and share your personal information, including information related to our SMS messaging program, in accordance with Twilio A2P messaging guidelines.

1. Information We Collect

When you submit an inquiry, make a booking, or opt in to communications, we may collect the following details:

First and last name

Email address

Mobile phone number

Home or billing address

Booking dates and reservation details

Property inquiries and communication history

SMS opt-in and opt-out records

Message consent timestamps

We only collect information that you voluntarily provide through our website forms, booking platforms, or SMS enrollment methods.

2. How Collected Information Is Used

The information listed above may be used to:

Process and manage reservations

Respond to inquiries and support requests

Send booking confirmations and updates

Send SMS messages, including informational, transactional, or promotional messages (only if you have opted in)

Send email communications related to reservations or services

Improve website functionality and guest experience

3. SMS Messaging Program Details

By submitting your phone number through our forms or by texting START to +1 207-209-3272, you consent to receive SMS messages from RISE & SHINE RETREATS LLC.

Messages may include:

Booking-related updates

Informational messages

Promotional or marketing messages (if selected)

Message frequency may vary.
Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.

How to Start Receiving SMS

Text START to +1 207-209-3272 to begin receiving messages.

How to Stop SMS Messages

Text STOP to +1 207-209-3272 at any time. You will receive a confirmation message, and no further SMS messages will be sent unless you opt in again.

Help

Reply HELP to any message or contact us at:
📧 [email protected]

4. Mobile Information Sharing Statement

No mobile phone numbers, SMS opt-in records, or text message consent data will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared only with service providers that support operations such as customer service systems or SMS delivery platforms. SMS consent data is never shared.

5. Cookies & Website Tracking

Our website may use cookies or similar tracking tools to:

Measure website traffic

Improve page performance

Understand how visitors interact with content

Cookies do not collect names, email addresses, or phone numbers unless you submit that data through a form.

You may adjust your browser settings to disable cookies at any time.

6. Data Security Measures

We use safeguards designed to protect the data we collect, including:

Encrypted transmission of website forms

Secure servers

Limited access to booking and communication systems

Access granted only to team members who require it for operational purposes

7. Your Rights

You may request to:

Review the name, email address, phone number, or address we have on file

Update or correct submitted details

Request removal of stored contact records (subject to legal or contractual requirements)

Withdraw SMS consent at any time by texting STOP

Requests can be made by contacting:
📧 [email protected]

8. Information Sharing

We do not sell, trade, or rent names, email addresses, phone numbers, or booking details.

Information is shared only when required to operate booking systems, communication platforms, or customer support services.

9. Policy Updates

This Privacy Policy may be updated periodically. Any changes will be posted with an updated effective date.

10. Contact Information

For questions about this Privacy Policy or data practices, contact:

RISE & SHINE RETREATS LLC
📧 [email protected]